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Troubleshooting

Solutions for common issues. Tap an issue to see the fix.

Find your issue below and expand for the solution.

Don't panic. Missing a check-in doesn't immediately transfer your assets.

Fix: Check in as soon as possible from your Ante app. One check-in returns your vault to "Protected" status and cancels any pending processes.

Can't check in?

  • Verify you are signed in with the email that owns the vault
  • Check you have ETH for gas
  • Try from a different device

Guardians already voted? You still have the entire grace period (six months by default) to cancel by checking in.

Fix: Open your vault's members section, remove the unavailable guardian, and add a new one.

Before removing:

  • Try all communication channels
  • Check if they can still sign in with their email

Why this is okay: We recommend 3+ guardians. Losing one doesn't compromise your protection.

Prevention: Periodically verify your guardians are still accessible.

Check first:

  • Gas price may be too low during congestion
  • Network might be congested
  • Wallet connection issues

If pending for hours:

  • Speed up with higher gas (wallet-dependent)
  • Or cancel and resubmit

Several keys?

  • Open the pending transaction to see which keys signed
  • The others sign in Safe, then execute it
  • Nothing else starts until it is executed or cancelled

Check your sign-in:

  • Signed in with the email that owns the vault?
  • Is this account the vault owner?

Lost email access?

  • Recover it with your email provider, then sign in again
  • Other keys? Your Recovery Kit shows how to sign with them in Safe

Important: If you permanently lose vault owner wallet access, guardians can eventually transfer assets to your recipient.

Fix: Check in immediately to cancel the voting. One check-in stops all guardian processes.

Investigate:

  • Did you miss your check-in deadline?
  • Did a guardian misunderstand your situation?
  • Timezone or date confusion?

After cancelling: Contact the guardian who initiated voting to clarify your status.

Note: If your check-in was truly overdue, this is normal behavior - the system worked as designed.

This means: The vault owner has been inactive and guardians are considering or have approved a transfer.

What to do:

  1. Try to contact the owner - they may have forgotten to check in
  2. Check the timeline for remaining grace period
  3. Prepare to receive assets if owner is truly unavailable

During grace period: Owner can still cancel by checking in. No action needed from you yet.

After grace period: A guardian will complete the transfer. Assets arrive in your registered wallet.

Common issue: The assets were sent on a different network.

Fix:

  1. Ante Vaults runs on Ethereum mainnet
  2. Check that the assets were sent there
  3. Refresh the Ante app

Sent on another network? Those assets are not in your vault. You may need to bridge them to Ethereum mainnet.

Can't afford gas:

  • You pay Ethereum network fees (gas) in ETH for transactions such as creating your vault, checking in, and withdrawing
  • Ethereum mainnet: $1-20+ depending on congestion

Guardian gas issues: Open the members section → Select guardian → Sponsor Gas to send them ETH.

Transaction failing: Try again when the network is less busy (weekends, early morning), and make sure your wallet holds enough ETH for gas.

  1. Search the Help Center - Use the search bar
  2. Check the FAQ - Common questions answered there
  3. Contact Support - In-app support for specific issues

When contacting support, include:

  • Your vault address (not private key!)
  • Network you're on
  • Description of issue
  • Any error messages

Related Articles

Frequently Asked Questions10 minCheck-ins3 minGuardians4 min